Terms and Conditions

We would like to take this opportunity to thank you for choosing Adam’s Details. We hope you will find the policies listed below both helpful and informative.

• By scheduling any service with Adam’s Details, you hereby agree to all terms listed below. 

1. If we are providing a mobile service, we expect to have an ample amount of space to perform our service, permission to be on premises if you are not the owner, and a safe location as well as safe conditions to service your vehicle. A paved surface is also required to perform services safely and effectively. 
2. If we arrive and the previously mentioned conditions are not met, we reserve the right to reschedule the service for a later time/date that works for both parties. In addition, there will be a $25 rescheduling fee. 
3. If the service is to be performed at your home, please make sure to have any vehicles that will be leaving parked accordingly, so we do not have to break down our setup to allow them to move. 
4. If you have scheduled an appointment at our location, please understand that it is not a “detail shop” but our home garage that we have equipped to take customers. We do not have a waiting room so customers must arrange to drop the vehicle off.  Please give us ample notice via phone call or text to set up a time to drop the vehicle off. 
5. We require payment to be made in full, upon completion of the scheduled service.  If the customer is not present, they can pre-pay or we will send an invoice via email that must be paid in full on the same day the service is completed. Failure to pay in full on the same day will result in a 10% late charge accrued each day if left unpaid. 
6. We require a 24-hour notice to cancel any booking/detailing service. Failure to do so will result in a $50 cancellation fee. 
7. We reserve the right to charge up to 50% of the scheduled detailing service if canceled by the customer on the scheduled service date unless extreme circumstances do not allow the scheduled service to be performed. 
8. We reserve the right to charge a $100 non-refundable retainer if the customer has canceled and rescheduled multiple times. 
9. We reserve the right to alter a booking or move a booking in accordance with weather conditions and/or equipment failure without penalty to the company. 
10. Please remove all personal belongings, money, and other significant items from the vehicle prior to any type of services. 
11. If areas such as the center armrest storage or glove compartment are not cleared, we may not be able to clean them due to the customer’s private personal belongings. 
12. Due to child safety, we will not remove or replace car seats under any circumstances. We ask that our clients remove their car seats and booster seats before we arrive. Should the car seat be left in the vehicle we will do our best to clean around the car seat but can’t promise your total satisfaction. 
13. We reserve the right to charge each vehicle according to its condition, the type of vehicle, and the customer's location. 
14. We reserve the right to amend any price during the service should it differ from the original price. 
15. A minimum of 10% surcharge will be applied to all jobs that involve excessive pet hair, urine, vomit, blood, feces, or other hazardous materials. 
16. Pet hair and sand are two of the toughest items to remove from a vehicle with normal vacuuming. The removal of either element is not guaranteed on any of our service offerings. However, on most occasions, we are successful at removing visual traces of both elements. 
17. We make no promises when it comes to the removal of stains and/or odors from vehicles. We will try our best but please be aware that some upholstery and carpets are beyond cleaning and may not completely clean up as expected. Some stains are permanent. We may consult with you about what can and cannot be done with regards to your vehicle's interior. 
18. Odors cannot be removed by cleaning alone. Some situations will also call for ozone treatment and this is outside of the scope of our services. 
19. When it comes to windows, we do our best. From time to time, depending on temperature and humidity, windows may have a film. Please allow the car to cool and wipe any streaks with a clean microfiber towel. We do apologize for any inconvenience this may cause. 
20. We are not responsible for damage due to heavily soiled, stained or damaged interior components, such as dash buttons and steering column buttons and knobs. Such areas may be so caked with dirt, grime, and makeup that cleaning may result in these buttons and knobs losing their markings. 
21. We are not responsible for any mechanical or electrical problems when cleaning engine bays and sunroofs/moonroofs due to areas simply getting wet from the wash/cleaning process.  Please make sure your vehicle is in good mechanical/electrical working order. There is no way of knowing about these problems before we begin, so please understand that if issues do arise after our detailing process, we will NOT be held responsible. 
22. The headliner is gently cleaned, however, there may be remaining stains. The glue used for headliners will start to release if cleaned more aggressively or with stronger cleaners. Please understand that headliners may not come completely clean due to this reason.  If you choose to clean them at your own risk, they may look clean but will sag over time due to the glue being compromised. 
23. We do not use harsh cleaning products on any interior or exterior areas. All our products are safe and do not chemically damage carpets, leather, vinyl, plastic, painted, clear coated, or chrome surfaces. 
24. We are not responsible for baked-on brake dust that cannot be completely removed either on the surface or deep within the wheel. Some wheels are beyond cleaning and may need to be repaired or replaced. 
25. Bird droppings, bug splatter, sap, and tar will chemically etch into your vehicle's paintwork if left for an extended length of time. This will result in a deep chemical mark on the paintwork that may need additional work to safely remove. In some cases, the mark cannot be removed completely without compromising the clearcoat. 
26. Exterior black or grey, textured or smooth trim pieces may be beyond restoration and will have to be replaced. We do our best to restore the plastic to its original color. 
27. We do not dress or coat plastic running boards since it may cause a slip hazard. 
28. Any wax, sealant, or coating that is not properly cared for will not last for the intended durability rating. 
29. We respect your time and personal property, and we will be polite and courteous at all times.  However, we reserve the right to refuse, deny or discontinue any service if we deem the customer to be unreasonable. 
30. We will not tolerate any verbal or physical abuse under any circumstances and will take the relevant actions should any such behavior be encountered. 
31. For your safety, please keep a safe distance, at least 10-15 feet away from our work area to avoid any trip or slip hazards. If you need to speak to us while we are working on your vehicle, please make sure to get our attention from a distance. We try to pay attention to our surroundings. 
32. If you have scheduled any of our services that require a deposit, please understand this is a non-refundable deposit.